Any old bug can hit a windshield, but
it takes real guts to stick to it - Anonymous
My wife and I took some time recently to drive over to the Seattle
area to visit our daughter and family. The trip was relatively uneventful as
road trips go, but there were a few times technological glitches were a
problem. They helped point out the value of humans, despite the wonders of this
“connected” age we live in.
The first bug-a-boo we ran into was at a gas station
outside Spokane where we decided to spend the night. We had checked into our
motel (and unplugged the alarm clock; last time there some joker had set the
alarm to wake the room’s occupants at 3 a.m.) and decided to head out, grab a
bite to eat, and gas up the truck.
I gave the pump my bank card to start the process, but it
(the machine) wasn’t happy; it directed me to go inside and talk to the
cashier. Such things are a bit of an annoyance, but they are done for our
security. A Washington pump sees a card from a Montana bank and wonders if the
user is legit, and while it normally would ask for a PIN or zip code, this one
wasn’t taking any chances. I think some machines have an electronic ego by
which they hope to catch some miscreant in the act of miscreantry – and thereby
gain fame within the wizarding world of Gizmos and Gadgets as “the Pump that
caught the Big One.”
So I went in and presented the cashier with my credentials.
As luck would have it, it was his first day on the job and his machine hadn’t
given him an adequate security clearance to override the Pump which, from my
vantage point, had begun puffing out its metal chest just a bit.
Now, at any point along the line here, I could have simply
pulled out a different card and started over but, oh no; there was no way I was
going to let this beast get the best of me and my perfectly fine bank card
(which was quivering pitiably in the clerk’s trembling hands). By this time,
the store manager had ambled on over to see what the holdup was (a phrase
seldom used lightly in convenience stores) and the three of us stood there
looking at one another like some scene out of a Spaghetti Western (I took dibs
on the Clint Eastwood part, by the way). I am sure there was that macho Good,
Bad, and Ugly music playing – if not in the store, then definitely between my
ears.
After a most dramatic pause, the clerk explained what was
happening. I could see tears welling up in his eyes and his manager, a grizzled
veteran of many, many over-rides softened. She gently walked her rookie through
the steps necessary to reboot the transaction so the Pump would be free to
dispense its life-sustaining go-go juice – but the Pump rebelled. It would NOT
be dismissed so lightly. It would NOT be told what to do or whom to serve.
At this point, the manager was no longer amused. She motioned
her minion to step aside while she took charge of Central Command. She punched
her ID code into the keypad, swiped the card along the card reader swiftly with
strength and purpose and, with hand on hip, thundered forth, “Now don’t YOU
give me no trouble”!
And it didn’t. At least, not exactly. We still had to do a
funny bit of a work-around involving a deposit and a refund to get the Pump to
acquiesce to the Manager’s instructions. But it complied, and that was the main
thing.
Afterwards, she asked if I wanted a car wash (for which
reason I had actually chosen that particular station for fuel). I looked into
the gaping jaws of the wash-house and asked if it was connected to the same
computer system as the Pump.
“Why, yes it is!” said the Manager (with a smile).
“Thanks,” I lied, “but I think we’re fine for now.”
The world is full of unsolved mysteries; I’ve got a feeling
that the Bermuda Triangle has a younger sister living somewhere in Airway
Heights. A storm is brewing, and it may soon be here – even here in this, our
(mostly) sheltered valley.